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Impact of Service Attributes on Customer Satisfaction and Loyalty in a Healthcare Context - University of Louisville - College of Business : University of Louisville – College of Business Skip to main content

Impact of Service Attributes on Customer Satisfaction and Loyalty in a Healthcare Context

P.S. Raju, PhD Lonial, Subhash C. Raju, P.S.
Leadership in Health Services. February 1, 2015

Vol. 28(2), pp. 149-166

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