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Paul Karem

Instructor, Executive Education
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Paul Karem, a 30-year business veteran, possesses a passion for customer service. Karem distinguished himself as a residential mortgage originator, generating up to $70-million in closed loans annually. During his career, Karem was a leading producer for two national mortgage companies, founded and sold his company to a regional bank, and served as a trusted mortgage consultant. Karem currently operates Paul Karem Mortgage, powered by First Savings Bank.

In addition to his mortgage career, Karem successfully managed multiple businesses, including healthcare enterprises. He also served on local boards.

His insights into America’s Customer Service Disaster, and the resultant opportunities, can be viewed at, which serves as Karem’s platform for customer service training and consulting. Karem is a frequently featured speaker on this topic for financial institutions, mortgage companies, food service firms, and assorted businesses throughout the Southeast. He is also the author of Above the Fray, his practical guide to addressing today’s real-world customer service issues.

A Louisville native, Paul attended the University of Kentucky on a football scholarship. He is also the executive producer of Black in Blue, the documentary produced in partnership with Academy Award-winning filmmaker Paul Wagner that recounts the Southeastern Conference’s color barrier being forever broken.